Our policies

Cancellation & Refund Policy

Last updated 1 July 2026

Plans change — we understand. This page tells you exactly what happens if you need to cancel a trip: the plain-language version first, and the full detail as soon as it's confirmed.

The short version

The earlier you cancel, the less you pay — charges rise in steps as departure approaches.
Refunds reach your account within 10–14 working days of confirmation, to the same payment method.
Air tickets, visa fees and insurance are non-refundable once issued, whatever the timing.
If we cancel a departure, you choose: a full refund or a free date change.

This summary is here to help you read faster — exact charges are confirmed on your booking documents until a published tier table is approved.

Cancellation charges for your trip

Cancellation terms are confirmed with your booking documents — contact us for details before booking. Your travel manager will walk you through the exact tiers for your journey and dates.

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